REFUND POLICY

Returns
We accept returns within 14 days of delivery. To be eligible, items must be unused, in pristine condition, and returned in their original packaging.

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Non-Returnable Items
Certain items may be non-returnable due to hygiene standards or bespoke production. Any such exclusions will be clearly indicated on the product page.

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Refunds
Once your return has been received and carefully inspected, you will be notified of the approval status. Approved refunds will be issued to the original payment method within 5–10 business days.

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Exchanges
We only offer exchanges for items that arrive damaged or defective. For assistance, please contact our support team.

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Return Shipping
Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.

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Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including clear photographic evidence. We will resolve the matter promptly.

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Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend checking with your bank or payment provider first. Should the issue remain unresolved, please contact us for further assistance.