Question 1

Do bioethanol fireplaces require a chimney or ventilation?

Accepted Answer

No. impeRiums bioethanol fireplaces are completely ventless and do not require a chimney, flue, or gas connection. They are designed for clean-burning indoor and outdoor use.

Question 2

Is a bioethanol fireplace safe for indoor use?

Accepted Answer

Yes. When used according to the instructions, bioethanol fireplaces are safe for indoor environments. Our burners are designed for controlled combustion and smokeless operation.

Question 3

Do bioethanol fireplaces produce smoke or odor?

Accepted Answer

impeRiums fireplaces burn clean bioethanol fuel, producing no smoke, soot, or ash. A very slight scent may occur during ignition or extinguishing, which is normal for ethanol fireplaces.

Question 4

How much heat does a bioethanol fireplace produce?

Accepted Answer

Bioethanol fireplaces provide real flame warmth and create a cozy atmosphere. Depending on the burner size and room conditions, they can effectively heat small to medium-sized spaces.

Question 5

How long does the flame last?

Accepted Answer

Burn time depends on the burner capacity and flame intensity. Most impeRiums burners provide approximately 4 to 8 hours of burn time per refill.

Question 6

What fuel should I use?

Accepted Answer

We recommend using only high-quality bioethanol fuel with a minimum purity of 96%. Using low-quality fuel may affect flame performance and cleanliness.

Question 7

Can I adjust or extinguish the flame?

Accepted Answer

Yes. Our burners are designed for easy flame control and can be safely extinguished using the included extinguishing tool.

Question 8

Do your fireplaces require installation?

Accepted Answer

Most impeRiums fireplaces are designed for easy installation. Portable models require no installation, while wall-mounted or built-in models may require basic mounting.

Question 9

Are impeRiums fireplaces suitable for apartments?

Accepted Answer

Absolutely. Since no chimney or gas line is required, bioethanol fireplaces are ideal for apartments, condos, and modern living spaces.

Question 10

Do you offer international shipping?

Accepted Answer

Yes. We offer complimentary shipping across Europe and the United States for most products. Delivery times may vary depending on the destination country.

Question 11

How long does delivery take?

Accepted Answer

In-stock products are typically shipped within a few business days. Custom-made or oversized fireplaces may require additional production time.

Question 12

What is your return policy?

Accepted Answer

Unused products in their original packaging may be returned within the specified return period. Return conditions may vary for custom-made products. Unless the product arrives damaged or an incorrect item is delivered, return shipping costs are the responsibility of the customer.

Question 13

Can I use the fireplace outdoors?

Accepted Answer

Yes. Many impeRiums models are suitable for outdoor use in covered patios, terraces, and garden spaces. However, they should not be exposed directly to heavy rain or extreme weather conditions.

Question 14

Do bioethanol fireplaces need electricity?

Accepted Answer

No. Manual bioethanol fireplaces operate without electricity, gas, or a chimney, offering complete installation flexibility.

Question 15

How do I clean and maintain the fireplace?

Accepted Answer

Maintenance is minimal. Simply wipe the exterior surfaces with a soft cloth and ensure the burner is clean and dry before refilling. Since bioethanol burns cleanly, no ash or soot cleaning is required.

FAQ

Frequently asked questions